Refund Policy

At Wenet Artisan, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our refund policy below:

1. Refund Period

You have 15 days from the date of receiving your order to request a refund.

2. Refund Conditions

To be eligible for a refund, the following conditions must be met:

• The item must be in its original condition, unworn, unwashed, and with the tags still attached.
• Custom-made items are not eligible for returns or refunds.
• The refund request must be made within 15 days of receiving the item.

3. Refund Process

Refunds will be processed using the original payment method. Once we receive the returned item, we will begin processing your refund. Please note that the time it takes for the refund to appear in your account depends on the third-party payment platform's processing time.

4. Return Shipping Costs

The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

5. How to Request a Refund

To initiate a refund, please follow these steps:

• Online Request: You can directly request a refund through our website.

• Email: You can also contact our customer support at wenetartisan@gmail.com to request a refund.

6. Processing Time

Refunds will be processed after we receive the returned goods. The time for the refund to be credited to your account will depend on the third-party payment platform and may vary.

7. Issues with Refund

If you encounter any issues with your refund or have any questions, please don't hesitate to contact us at wenetartisan@gmail.com. We are here to assist you.