Shipping & Delivery

1. Shipping Destinations

We currently ship to Canada, the United States, Australia, New Zealand, Belgium, Germany, France, the Netherlands, Spain, Italy, the United Kingdom, South Korea, Japan, Taiwan, Hong Kong SAR, and Singapore.

Shipping is currently unavailable to destinations outside this list. We do not deliver to P.O. boxes or military addresses.

2. Free Shipping

We offer free shipping on all orders to the destinations listed above.

3. Order Processing

Regular orders are dispatched within 2 business days after payment.

Pre-order and custom-made items are dispatched within 15–20 business days after payment. This processing time does not include shipping time.

Custom-made items cannot be returned or exchanged for non-quality-related reasons, subject to applicable consumer rights. If your item arrives damaged, defective, or incorrect, please contact us for assistance.

Business days are Monday through Friday, excluding public holidays.

4. Estimated Delivery Time

Delivery is estimated to take 7–15 business days after dispatch.

Delivery times are estimates and may vary by destination. Customs processing, public holidays, weather, and other shipping disruptions may cause delays.

If your order has not arrived after the estimated delivery period, please contact us with your order number so we can help investigate.

5. Track Your Order｜订单追踪

Once your order has been dispatched, we will email you your tracking number. You can also check your shipment through the Track Your Order page on our website.

Tracking updates may take some time to appear after dispatch.

6. Shipping Address

Please check your shipping address carefully before placing your order. Shipping addresses cannot be changed after an order is placed.

If a parcel is returned because of an incorrect or incomplete address, or because it was not collected, please contact us. If redelivery is possible, any additional shipping costs resulting from these circumstances will be your responsibility.

7. Delivery Issues

If your parcel is confirmed lost in transit, we will offer a free replacement or a full refund.

If you receive a damaged or incorrect item, please contact us promptly with your order number and clear photos of the item, packaging, and shipping label. Once verified, we will arrange a replacement or refund and cover any necessary shipping costs.

If tracking shows your parcel as delivered but you have not received it, please check with household members, neighbours, and any safe delivery locations. Contact us if it is still missing, and we will help investigate.

8. Contact Us

For any questions about shipping or delivery, please email wenetartisan@gmail.com.

We will reply within 24 hours. Please include your order number so we can assist you more efficiently.